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*** New Cancellation Policy ***

To our Valued Clients,
Your appointments are very important to all members of our team at Karma Salon & Spa. Time allocated for an appointment is reserved especially for you. We do understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for adjustments to your appointments and for cancellations. All our policies are designed to benefit our guests and provided in the best quality and tradition of excellent servicing for our established and future clientele.

CANCELLATION POLICY FOR OUR VALUED CLIENTS
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services they need.

• Notification given at least 24 hours prior to your appointment will receive no charges.
• Notification given less than 24 hours prior to appointment time or failure to show up for your appointment will result in a 25% service charge of the services scheduled for that appointment.
• If you have a dispute regarding this policy, your cancellation fee may be waived at the discretion of the Salon Manager or Owner.

CONFIRMATION CALLS
As a courtesy; we will call to confirm your service appointments two business days prior to your appointment date. We do understand how easy it may be to forget an appointment therefore all our appointments are confirmed 48 hours prior for your convenience. Please ensure that we have your current phone numbers on file in order to be able to do so in a way that may be beneficial to you. It remains your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and help us service our guests better by providing enough notice to avoid the cancellation fees.